Terms of service

Welcome to Orlisse. These Terms of Service govern your access to and use of our online store and the purchase of products from our website.

By visiting our website or placing an order, you agree to these terms. Please read them carefully before using our services.

1. General Information

Our online store is operated under the trade name:

Trade Name: Orlisse

Email: support@orlisse.com

Phone: +33 4 73 98 15 90

Address: 37 Rue des Frères Lumière, 63100 Clermont-Ferrand, France

Orlisse offers women's shoulder bags and fashionable keychain accessories through its online store.

2. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree not to use our website for unlawful purposes or in a way that could damage, interrupt, or interfere with its operation.

3. Products and Descriptions

We make reasonable efforts to display our products, descriptions, colors, and images as accurately as possible.

However, slight variations in color or appearance may occur due to screen settings, lighting, or product characteristics.

Product availability may change without prior notice.

4. Prices and Payment

All product prices and applicable charges are displayed on our website before you confirm your order.

Orlisse currently accepts Cash on Delivery (COD) only.

Payment must be made when the order is delivered.

We reserve the right to correct pricing or listing errors, subject to applicable law and customer rights.

5. Orders and Order Acceptance

When you place an order, you submit a purchase request for the selected products.

Order confirmation does not necessarily mean that the order has been dispatched.

We may contact you to verify your order details, delivery address, and contact information.

If an order cannot be fulfilled, we will inform you as appropriate and handle any payment or refund obligations in accordance with applicable law.

6. Shipping and Delivery

We provide free shipping throughout France on all orders.

Our estimated delivery schedule is:

Handling time: 1–2 business days.
Transit time: 4–6 business days.
Total estimated delivery time: 5–8 business days.

Delivery estimates are not guaranteed delivery dates. Delays may occur due to courier operations, public holidays, weather, or other circumstances.

Your statutory consumer rights regarding delivery remain unaffected.

7. Returns, Withdrawals, and Refunds

We want our customers to feel confident when shopping with Orlisse.

Our return and refund policy provides free returns for eligible products.

Customers purchasing online in France generally have a statutory 14-calendar-day withdrawal right from receipt of eligible goods, subject to legal exceptions.

For additional information about return procedures, conditions, and refunds, please refer to our Return and Refund Policy.

Approved refunds are processed within approximately 3 business days, although the time required for completion may vary depending on the refund arrangements.

Nothing in these terms limits your mandatory consumer rights.

8. Intellectual Property

All website content, including text, product descriptions, images, graphics, logos, and design elements, belongs to Orlisse or its respective rights holders unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

9. Third-Party Services and Links

Our website may include links to third-party websites or services.

We are not responsible for the content, policies, availability, or practices of external websites. Your use of third-party services may be subject to their own terms and policies.

10. Limitation of Liability

To the extent permitted by applicable law, Orlisse shall not be responsible for indirect losses arising from the use of our website or temporary service interruptions.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including mandatory consumer protections.

11. Personal Information and Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable French and European data protection laws.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, or applicable legal requirements.

Updated terms will be published on this page with a revised date.

13. Governing Law and Consumer Rights

These terms are governed by applicable French law.

If you are a consumer, nothing in these terms removes any mandatory rights or protections available to you under French or European Union consumer protection legislation.