Shipping policy

At Orlisse, we want your shopping experience to be simple, convenient, and enjoyable. We carefully prepare every order and work to deliver your favorite accessories to your doorstep as smoothly as possible.

1. Shipping Destinations

We currently offer delivery throughout France.

2. Shipping Costs

Enjoy FREE SHIPPING on all orders across France.

There are no additional shipping charges for standard delivery.

3. Order Processing Time

After you place an order, our team prepares and processes it before dispatch.

Handling Time: 1–2 business days.

Please ensure that your contact information and delivery address are correct when placing your order.

4. Shipping and Delivery Time

Our estimated delivery time is:

Order handling: 1–2 business days.
Transit time: 4–6 business days.
Total estimated delivery time: 5–8 business days.

Delivery times are estimates and may vary due to courier operations, public holidays, weather conditions, or other circumstances beyond our control.

5. Order Confirmation

After placing your order, you may receive an order confirmation through the contact information provided at checkout.

For Cash on Delivery orders, our team may contact you to confirm your order and delivery details before dispatch.

6. Cash on Delivery

Orlisse currently accepts Cash on Delivery (COD) only.

You can place your order online and pay the applicable order amount when your package is delivered.

Please ensure that someone is available at the delivery address to receive and pay for the package.

7. Tracking Your Order

Once your order has been dispatched, you can use the tracking information provided to follow its delivery progress.

Visit our Track Your Order page and enter your tracking details to access the relevant carrier's tracking service.

8. Delayed or Missing Orders

Although we work to meet our estimated delivery times, occasional delays may occur.

If your order has not arrived within the expected delivery period, please contact our customer support team. We will do our best to assist you and investigate the delivery status.

9. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee changes once an order has been dispatched.