Refund policy

At Orlisse, customer satisfaction is important to us. We want you to enjoy every purchase and feel confident when shopping with us.

If you are not completely satisfied with your purchase, our return and refund policy explains how to request a return or refund.

1. Return Period

You may request a return within 14 business days, subject to the conditions described below and applicable consumer protection laws.

For online purchases delivered in France, statutory consumer withdrawal rights generally provide a 14-calendar-day withdrawal period from receipt of the goods. This legal right is separate from any additional return policy offered by Orlisse.

2. Return Conditions

To help us process your return, please ensure that:

The product is unused and in its original condition.
The item is returned with its original packaging, where possible.
All included accessories and components are returned.
The product has not been damaged through improper use.

These conditions do not limit your statutory rights concerning defective, damaged, or incorrectly supplied products.

3. How to Request a Return

To initiate a return, follow these steps:

Contact our customer support team by email.
Provide your order details and explain the reason for your return.
Our team will provide instructions for completing your return.
Carefully package the item and follow the return instructions provided.

Please do not send products back without contacting our support team first.

4. Return Shipping Costs

Orlisse provides free returns for eligible returns under this policy.

We will provide the appropriate return instructions so you can complete the process without additional return shipping charges.

5. Refund Policy

Once your returned item has been received and inspected, we will notify you about the approval of your refund.

If approved, your refund will be processed within approximately 3 business days.

The time required for the refund to reach you may vary depending on the applicable refund method and processing arrangements.

6. Cash on Delivery Refunds

Orlisse currently accepts Cash on Delivery (COD) only.

If you paid for your order using Cash on Delivery and are eligible for a refund, please contact our support team. We will explain the available refund arrangements and request the information necessary to process your refund securely.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

To help us resolve the issue, please provide:

Your order details.
A description of the problem.
Clear photographs of the item, where applicable.

We will review your request and arrange an appropriate solution in accordance with applicable consumer protection laws.

8. Order Cancellation

If you wish to cancel your order, contact us as soon as possible.

Cancellation may be possible before the order is dispatched. If the order has already been shipped, you may need to follow the applicable return or withdrawal procedure.

Your statutory consumer rights remain unaffected.