Privacy policy

At Orlisse, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or shop at Orlisse, we may collect the following information:

Personal Information: Your name, surname, email address, phone number, and delivery address.
Order Information: Products purchased, order details, delivery preferences, and transaction records.
Technical Information: IP address, browser type, device information, and website usage data.
Communication Information: Information you provide when contacting our customer support team.

2. How We Use Your Information

We use your personal information to:

Process and manage your orders.
Confirm orders and arrange deliveries.
Contact you regarding your purchases.
Provide customer service and support.
Manage returns, refunds, and complaints.
Improve our website and shopping experience.
Prevent fraud and protect our business.
Meet applicable legal and regulatory obligations.

3. Payment Information

Orlisse currently accepts Cash on Delivery (COD) as its payment method.

You pay for your order when it is delivered. We do not request online card payment details through our website for COD orders.

4. Sharing Your Information

We do not sell your personal information.

However, we may share necessary information with trusted third parties when required to operate our business, including:

Delivery and logistics companies.
Website hosting and ecommerce service providers.
Customer support and technical service providers.
Legal or government authorities when required by law.

These parties may only use your information as necessary to provide their services or fulfill legal obligations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor activity, and enhance your shopping experience.

You can manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

Where required by applicable law, we will request your consent before using non-essential cookies.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Although we work to protect your information, no method of online transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including order management, customer service, accounting, and legal obligations.

8. Your Privacy Rights

Under applicable French and European data protection laws, including the GDPR, you may have the right to:

Access your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where legally permitted.
Request restriction of certain processing activities.
Object to certain uses of your information.
Request data portability where applicable.
Withdraw consent when processing is based on consent.
Lodge a complaint with the French data protection authority (CNIL).

To exercise your rights, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites or services. Orlisse is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before sharing personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or applicable laws. Any updates will be published on this page with a revised date.