Frequently Asked Questions – Orlisse

Welcome to Orlisse! Find answers to some of the most common questions about our products, orders, payments, shipping, and returns.

1. What products does Orlisse sell?

Orlisse specializes in stylish women's shoulder bags and beautiful keychain accessories designed to add elegance and charm to your everyday style.

2. Where does Orlisse deliver?

We currently provide delivery throughout France.

3. Is shipping free?

Yes! We offer free shipping on all orders across France, with no minimum purchase requirement.

4. How long does delivery take?

Our estimated total delivery time is 5–8 business days:

• Order handling: 1–2 business days.

• Shipping transit: 4–6 business days.

5. What payment methods do you accept?

We currently accept Cash on Delivery (COD) only. You can pay when your order arrives.

6. Can I return a product?

Yes! We offer free returns and refunds within 14 business days, subject to our return policy and applicable legal requirements.

7. How long does a refund take?

Once your return and refund have been approved, refund processing takes approximately 3 business days.

8. Can I cancel or change my order?

If you need to cancel or modify your order, please contact our customer support team as soon as possible. Changes may not be possible once your order has been dispatched.

9. What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order details and, if possible, photographs of the issue. Our support team will assist you.

10. How can I contact Orlisse?

You can reach our customer support team using the following details:

• Email: support@orlisse.com

• Phone: +33 4 73 98 15 90

• Address: 37 Rue des Frères Lumière, 63100 Clermont-Ferrand, France

We're happy to help!

Orlisse – Elegance in Every Detail.